Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") are an agreement between you and Northern Autoworks, LLC ("Northern Autoworks," "we," "us" or "our"), 70 Walnut Avenue, North Hampton, NH 03862. They govern your use of northernautoworks.com and www.northernautoworks.com (the "Website") and set out general terms that apply when we provide automotive maintenance, service and repair services to you (the "Services").

By using the Website or our Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website. You must be at least 18 years old, or have the involvement of a parent or guardian, to request Services from us.

2. Information on the Website

The Website describes our business and the types of Services we offer for general information only. We work to keep it accurate and current, but descriptions of Services, hours and other details may change without notice and may contain errors. Information on the Website is not a quote, an offer, a diagnosis or professional advice about your specific vehicle. Every vehicle is different, and we can only give an accurate assessment after inspecting it.

3. Service requests

Submitting the service request form, sending an email, leaving a voicemail or sending a text message is a request, not a confirmed booking or a binding quote. Any quote we give from a request is an estimate based on the information you provided, and the final estimate is confirmed after we inspect your vehicle. An appointment is confirmed only when we confirm the date and time with you by phone, text or email. We may decline or reschedule a request, for example because of availability, parts supply, or because the work is outside the Services we provide.

The vehicle lists on the service request form are provided for convenience. Model and engine lists for US-market Volkswagen, Audi and Porsche vehicles come from fueleconomy.gov (U.S. Department of Energy) and may not include every variant. If your vehicle is not listed, choose "Other / not listed" and describe it.

If you need to cancel or change a confirmed appointment, please let us know as early as possible by calling or texting (978) 228-5379 or emailing info@northernautoworks.com.

4. Vehicle services

Estimates and authorization

Before starting work, we provide an estimate and get your authorization. We will not perform work, or charge you for work, that you have not authorized. If we find that additional work is needed, or that the cost will exceed the authorized amount, we will contact you and get your approval before going ahead. The written estimate, repair order and invoice for your visit ("Repair Order") describe the work, parts, prices and any warranty for that visit. If anything in these Terms conflicts with your Repair Order, the Repair Order controls.

Diagnosis

Diagnosing a problem takes skilled time and equipment. Diagnostic work you authorize is chargeable as stated on your Repair Order, whether or not you choose to go ahead with the recommended repair. Some faults, especially intermittent ones, may need more than one diagnostic step to find.

Operating your vehicle

By leaving your vehicle with us, you authorize our technicians to operate it on our premises and on public roads as needed to inspect, diagnose, test and confirm repairs.

Parts

The parts used on your vehicle are described on your Repair Order. When you authorize work, you may ask for the parts we replace to be returned to you. Some parts must be sent back to the supplier for a core charge or warranty claim; we will show those parts to you on request but cannot give them to you.

Warranty

Any warranty on our parts and labor is the warranty stated on your Repair Order or invoice. Parts manufacturers may also provide their own warranties. Warranty coverage does not apply to damage caused by accidents, misuse, neglect, racing, modifications, or work done by others after our repair.

Payment and vehicle release

Payment for completed work is due when you pick up your vehicle, unless we agree otherwise in writing. As permitted by New Hampshire law, we may keep possession of a vehicle until authorized charges for work performed on it have been paid. Any charges for vehicles left at the shop after you have been told the work is complete are as stated on your Repair Order.

Personal property

Please remove valuables and personal belongings from your vehicle before leaving it with us. Except where caused by our negligence, we are not responsible for loss of or damage to personal property left in vehicles.

5. Acceptable use of the Website

You may use the Website for lawful, personal and business purposes related to our Services. You agree not to:

• use the Website in any way that breaks any law or regulation;
• attempt to gain unauthorized access to the Website, its servers or any connected systems;
• interfere with or disrupt the Website, including by introducing viruses or malicious code or by overloading it with requests;
• use bots, scrapers or other automated tools to copy or collect content from the Website, other than standard search engine indexing;
• send us false appointment requests or impersonate any person;
• copy, modify or use our name, logo or content in a way that suggests a connection with or endorsement by Northern Autoworks.

6. Intellectual property

The Website and its content, including text, graphics, the Northern Autoworks name, the mountain shield and round emblem logos, and the design and layout, are owned by Northern Autoworks, LLC and protected by trademark, copyright and other laws. You may view and print pages for your personal, non-commercial use. Any other use requires our prior written permission.

Volkswagen, Audi, Porsche and other vehicle brand names mentioned on the Website are trademarks of their respective owners. Northern Autoworks is an independent repair shop and is not affiliated with, authorized by, or endorsed by Volkswagen AG, AUDI AG or Dr. Ing. h.c. F. Porsche AG. We use these names only to describe the vehicles we service.

7. Third-party services

The Website uses services provided by others, including website hosting by Cloudflare, fonts provided by Google, vehicle data from fueleconomy.gov and service-request delivery by Web3Forms, and contains phone, text and email links that open apps on your device. We do not control these third-party services and are not responsible for their content, availability or privacy practices.

8. Disclaimer

To the fullest extent permitted by law, the Website and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Website will be uninterrupted, error-free or free of viruses or other harmful components. This section applies to the Website only. Warranties for Services performed on your vehicle are as stated in your Repair Order.

9. Limitation of liability

To the fullest extent permitted by law, Northern Autoworks, its owners, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business opportunities, arising from or related to your use of, or inability to use, the Website. Our total liability for any claim relating to the Website will not exceed one hundred U.S. dollars (US $100).

Our responsibility for Services performed on your vehicle is governed by your Repair Order and applicable law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for our negligence causing death or personal injury, for fraud, or under the New Hampshire Consumer Protection Act (RSA 358-A).

10. Indemnification

You agree to indemnify and hold harmless Northern Autoworks, its owners, employees and agents from any claims, losses and expenses, including reasonable attorneys' fees, arising from your misuse of the Website or your violation of these Terms or the rights of others.

11. Resolving disputes

If you have a concern about the Website or our Services, please contact us first at (978) 228-5379 or info@northernautoworks.com. Most concerns can be resolved quickly and informally, and we will make a good-faith effort to do so within 30 days of hearing from you.

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-law rules. Any dispute that is not resolved informally will be brought in the state courts located in Rockingham County, New Hampshire, including small claims court where the claim qualifies, and you and we consent to the jurisdiction of those courts. Nothing in this section prevents you from filing a complaint with the New Hampshire Department of Justice, Consumer Protection and Antitrust Bureau, or exercising any other right you have under consumer protection law.

12. General

• Changes: We may update these Terms from time to time by posting a new version on this page with a new "Last updated" date. Changes apply from the date they are posted and do not affect Services already authorized under an existing Repair Order.
• Severability: If any part of these Terms is found unenforceable, the rest remains in full effect, and the unenforceable part will be enforced to the greatest extent permitted.
• No waiver: If we do not enforce any part of these Terms, that does not waive our right to enforce it later.
• Assignment: You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a sale or reorganization of our business.
• Entire agreement: These Terms, our Privacy Policy and any Repair Order are the entire agreement between you and us about their subject matter.

13. Contact us