Accessibility Statement

Our commitment

Northern Autoworks, LLC wants everyone, including people with disabilities, to be able to find information about our shop and book service with us. We aim for our website, northernautoworks.com, to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more usable for people who are blind or have low vision, are deaf or hard of hearing, have limited movement, or have cognitive or learning disabilities.

What we have done

To make the website accessible, we have:

• built every page with standard, semantic HTML, with landmarks (header, navigation, main content and footer) and a logical heading structure so screen readers can navigate it;
• added a "Skip to main content" link, available as the first item when you press Tab on any page;
• made every link, button and form field usable with a keyboard alone, with a clearly visible, high-contrast focus outline;
• provided text alternatives for meaningful images, including our sign and logos, and hidden purely decorative images from screen readers;
• chosen text and background colors that meet WCAG AA contrast requirements;
• given every form field a visible label, and explained form errors in text rather than color alone;
• made the phone number and email address clickable throughout the site;
• designed the layout to adapt to phones, tablets and desktops, and to work when you zoom text up to 200%;
• respected your device's "reduce motion" setting by turning off animations and smooth scrolling when it is on;
• avoided content that flashes, auto-playing audio or video, and time limits.

Known limitations

We know of the following limitations and offer these alternatives:

• Service request form: the Year, Make, Model and Engine lists load one after another, and each list becomes available once you choose the one before it. Loading progress is announced to screen readers. If the vehicle lists cannot load, or your vehicle is not listed, a text box appears so you can describe your vehicle instead. If you would rather not use the form, call or text (978) 228-5379, or email info@northernautoworks.com.
• Text in images: our shop sign and logos are images that contain text. All of that text is also provided in the image descriptions and elsewhere on the page.
• Third-party content: fonts are loaded from Google Fonts and vehicle lists from fueleconomy.gov. If fonts fail to load, the site falls back to standard system fonts and remains fully usable.

Compatibility

The website is designed to work with current versions of major web browsers, including Chrome, Edge, Firefox and Safari, on Windows, macOS, iOS and Android, and with common assistive technologies such as screen readers (including NVDA, JAWS, VoiceOver and TalkBack), screen magnifiers, speech recognition software and keyboard-only navigation. It requires JavaScript only for the menu on small screens, the open/closed indicator and the service request form. All business information, including our address, hours, phone number and email, is readable without JavaScript.

Visiting the shop

If you have a disability and need any assistance when dropping off or picking up your vehicle, or prefer to receive estimates and updates in a particular format, such as by text message, email or phone call, let us know when you book and we will do our best to accommodate you.

Feedback and contact

We welcome your feedback on the accessibility of our website. If you run into a barrier, please tell us the page you were on, what you were trying to do, and the browser and assistive technology you use, if any. We aim to respond within two business days and to fix confirmed issues as quickly as we can.

Ongoing review

We review the website's accessibility whenever we add or change content, and we will update this statement as we make improvements. This statement was last reviewed on October 17, 2026.